Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please email customercare@vivantskincare.com
What To Expect
What You’ll See
Minimized appearance of pores, refined texture, more luminous tone.
What You’ll Feel
Mild exfoliating and slight astringent effect. Skin will feel soft and hydrated.
What You Should Know
Removes dead skin cells to alleviate dullness and enhance penetration of corrective serums.
How To Use
Regimen Step: Two
Use after cleansing and before applying corrective serums to clear the skin of loose epidermal cells and impurities and allow for optimal product penetration.
Frequency: Up to twice daily - AM and PM. Start usage every other day. Increase to daily or twice daily as skin becomes acclimated. Frequency may be increased to remove excess oil or to accelerate your skin care program.
Method: Start usage every other day. After cleansing, moisten a cotton pad and gently apply on face, neck and decollete. Increase to morning and evening usage, as tolerated.
Pro tips:
Refrigerate during warmer months for a refreshing lift.
May be used between cleansings as a stimulating toner. Those with combination skin may use more often to control oil during the summer months or in hot humid climates.
Once skin acclimates to the Normalizing Tonic, and there is no longer a tingling effect when applying, move up to the Normalizing Tonic Forté
Ingredients
Key Ingredients:
Glycolic Acid: An amino acid naturally derived from sugar cane. Exfoliates skin and encourages cell renewal. Also helps lighten skin discoloration.
Witch Hazel: Natural botanical astringent with strong antioxidant and anti-inflammatory properties.
Lactic Acid: Alpha Hydroxy Acid (AHA) derived from fermented milk. Gentler than other AHAs. Exfoliates dead skin, encourages cell renewal, aids in regulating pH and acts as moisture binder.
Urea: Promotes rehydration in skin.
Ingredients:
Water, Alcohol Denat., Propylene Glycol, Hamamelis Virginiana (Witch Hazel) Extract, Alcohol, Glycolic Acid, Polysorbate 20, Sodium Lactate, Sodium PCA, Glycine, Fructose, Urea, Niacinamide, Inositol, Sodium Benzoate, Lactic Acid
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